Sunrise Logistics (Pty) Ltd is a Logistics service establishment in Kempton Park, Gauteng, South Africa
Sunrise Logistics (Pty) Ltd operates from Kempton Park in Gauteng, offering a comprehensive suite of logistics and freight services designed to support businesses across South Africa and neighbouring regions. The company presents itself as a partnership-focused transport and distribution partner, emphasising customised solutions, reliability, and ongoing communication throughout the tender-to-delivery cycle. The following overview draws on the supplier’s service pages and captured customer feedback to describe what Sunrise Logistics provides and how its services are experienced in practice.
Core service offer and scope
The business presents a broad portfolio of road, air and international freight options, with a focus on flexibility and scale. Key service categories include:
- National Road Freight: A nationwide service aimed at moving palletised goods, bulk commodities, machinery and similar cargo, leveraging Sunrise’s network of carriers and modern fleet to span urban and rural locations.
- Overnight Road Freight: An expedited option promising delivery within 24 hours between major routes such as Johannesburg and Cape Town, suitable for time-sensitive shipments requiring rapid turnover.
- Dedicated Loads: Exclusive use of a vehicle for a single customer’s cargo, designed to minimise handling, improve security, and support custom schedules and routes.
- Air Freight: Fast, air-based transportation for urgent, time-critical shipments, with emphasis on speed, reliability and an ability to handle a range of commodity types.
- International Freight: Courier and distribution services to destinations beyond national borders, including coverage within the SADC region, aimed at supporting global or regional supply chains.
- Specialised & Project Solutions: Bespoke transport and logistics solutions tailored to non-standard or complex projects, reflecting a willingness to adapt to unique customer requirements.
In addition to these core offerings, the company highlights capabilities in real-time tracking, integrated logistics management, and collaborative problem-solving designed to align with client objectives and to act as a trusted extension of a customer’s business operations.
How requests and engagements typically work
The Sunrise service pages position the process as demand-driven and collaborative. Prospective customers are encouraged to engage via standard channels to obtain quotes or to discuss specific needs. The site makes frequent reference to quotes for each service category, suggesting an initial consultation or information capture phase followed by scheduling and execution. The presence of a credit application link on multiple pages indicates a separate consideration for account terms and credit arrangements as part of the onboarding process. Readers should expect a tailored assessment of requirements, followed by a transportation plan, dispatch, and monitoring through to delivery, with ongoing communication throughout the journey.
Customer experience and feedback snapshot
Visitor reviews present a mixed but predominately positive view of Sunrise Logistics’ customer interactions and service quality. Several reviewers highlight the company’s willingness to go the extra mile and to resolve issues, praising staff for friendliness, accessibility, and a responsive approach. Specific feedback areas noted by customers include:
- Positive remarks about staff being helpful and service-oriented, with recurring appreciation for personal attention and willingness to assist with complex problems.
- Consistent calls for reliability and timely delivery, especially in contexts involving urgent or sensitive shipments, where rapid responses and proactive communication are valued.
- Constructive criticism from a minority of reviews focusing on incidents involving delays or perceived handling issues, accompanied by requests for improved responsiveness and accountability in communication and problem resolution.
- Suggestions that improved cargo handling and incident follow-up would enhance overall satisfaction, alongside appreciation when mistakes are corrected and progress updates are provided until delivery is completed.
Overall, the feedback depicts a business that strives to deliver reliability and customised solutions while acknowledging that operational challenges can affect customer perceptions. The Kempton Park location functions as a hub for the network, with references to offices in Durban and Cape Town indicating regional coverage that supports nationwide and cross-border distribution.
Practical tips for customers
- Clearly outline service requirements up front, including timing, destinations, cargo type, handling needs and any special equipment requirements, to enable accurate quotes and feasible planning.
- Ask for real-time tracking capabilities and confirm what visibility the client portal provides for live status updates and alerts.
- When deadlines are critical, discuss overnight or dedicated-load options to reduce the risk of delays and to secure priority handling and scheduling.
- For international or cross-border shipments, verify customs documentation needs and transit times to align expectations with delivery windows.
- Maintain open channels for issue reporting, and request escalation paths to ensure quick resolution if a delivery challenge arises.
Site details and coverage
Sunrise Logistics advertises a JHB head office address in Kempton Park, with additional locations in Durban and Cape Town, signalling a national footprint designed to serve clients across Gauteng, KwaZulu-Natal and the Western Cape, with capacity to manage cross-country routes and international distribution within the Southern African region.
Hours and accessibility information are not explicitly stated on the review platforms or service pages; however, the emphasis on 24/7 partnership and around-the-clock availability in the branding suggests a readiness to engage flexibly to support critical shipments. Potential customers should expect standard business hours for initial enquiries, with the possibility of extended arrangements for time-sensitive or high-priority consignments.
Kempton Park
Gauteng
South Africa
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Overview of Logistics Services in Kempton Park, Gauteng
Situated on the eastern edge of Johannesburg, Kempton Park serves as a strategic gateway for logistics operations in Gauteng and beyond. The area benefits from proximity to O.R. Tambo International Airport, major highways, and well-established freight corridors, making it a focal point for businesses seeking efficient movement of goods across South Africa and into neighbouring states. Logistics service providers in Kempton Park typically offer a broad spectrum of activities designed to support end-to-end supply chains, from inbound receipt to final delivery.
Typical services are structured to accommodate a range of commercial needs, from small-scale warehousing for e-commerce orders to large, multi-modal freight operations. While the specific capabilities vary by supplier, many offerings align with common industry functions that help organisations manage inventory, transport, and information flow with greater reliability and visibility.
- Freight forwarding and transportation: Arranging the movement of goods by road, air, or rail, including consolidation, routing, and the handling of cross-border requirements where applicable.
- Warehousing and storage: Secure storage facilities with palletised racking, automated systems where relevant, and climate-controlled spaces for sensitive cargo.
- Distribution and last-mile delivery: Managing the transfer of goods from regional centres to final destinations, with options for time-definite or economy delivery depending on service level agreements.
- Inventory management and control: Real-time stock tracking, cycle counting, and reporting to help balance supply with demand.
- Cross-docking and transhipment: Rapid transfer of goods between vehicles to reduce handling time and expedite delivery pipelines.
- Customs clearance and regulatory compliance: Assistance with documentation, duties, and compliance checks for cross-border moves where relevant.
- Freight insurance and risk management: Evaluation of cargo risk and coverage options to protect against loss or damage during transit and storage.
- Returns and reverse logistics: Handling failed deliveries, exchanges, and product returns in a way that supports sustainability and cost control.
Customers engaging logistics services in Kempton Park can expect a focus on reliability, transparency, and responsive problem-solving. Most providers emphasise a structured intake process to capture shipment requirements, followed by planning, execution, and tracking. Visibility may be offered through position updates, estimated delivery times, and documentation management, aiding customers in coordinating higher-level supply chain activities.
Practical considerations include assessing transit times, route reliability, and contingency planning for inclement weather or unforeseen delays. Security and insurance are important due to the presence of valuable goods in storage and transit, with facilities typically equipped to meet standard safety and anti-theft measures. For businesses exporting or importing goods, awareness of customs obligations, duties, and documentation is essential, and many providers offer advisory support to navigate these requirements.
Cost structures in the Kempton Park logistics sector often involve a mix of storage fees, handling charges, fuel surcharges, and accessorial services such as packaging, labelling, or specialised equipment. Organisations are advised to request clear service level agreements that outline responsibilities, performance metrics, and remedies in the event of service disruption. When choosing a partner, consideration should be given to industry experience, geographic coverage beyond Gauteng, and the adaptability of operations to seasonal demand fluctuations.
Overall, logistics services in Kempton Park function as integration points within broader supply chains, combining physical handling with information exchange to move goods efficiently from origin to destination. The region’s infrastructure supports a diverse set of needs, from rapid urban delivery to regional distribution, reinforcing Kempton Park’s role as a reliable logistics hub in South Africa.