ITM International Trade Management (Pty) Ltd – Clearing, Freight and Customs Services in Kempton Park, Gauteng

International Trade Management (Pty) Ltd (ITM) operates as a longstanding clearing and forwarding agent with a stated focus on providing economical and efficient logistics solutions across multiple sectors. With more than three decades of involvement in customs clearing, shipping and transportation, ITM positions itself as a comprehensive partner for importers and exporters seeking end-to-end support across borders and ports in South Africa.

The organisation presents itself as a low-cost option within the customs clearing sector, asserting guarantees around low quotations and 24-hour service. The firm highlights a broad service mix, ranging from traditional customs clearance to freight forwarding across several transport modes, and accompanying duties such as tariff interpretation, refunds, permits and compliance consulting. The breadth of services is designed to cover the typical needs of businesses engaging in international trade, from initial entry framing through to post-clearance activities.

Main services offered

• <strong Customs clearing and importer/exporter services: ITM describes its core capability as providing customs clearing at sea and air ports, including the framing of all-purpose entries and tariff determinations. This encompasses importer and exporter work, as well as rebate code applications and deferment processes.
• <strong Freight forwarding across all modes: Sea freight (full container loads and LCL consolidations), air freight (with flexible elective services), rail freight, and road freight are all listed, demonstrating a capacity to manage multi-modal movements and tracking in real time.
• <strong Tariff and duty expertise: The firm emphasises knowledge of tariff headings, duty structures, VAT refunds and ad valorem considerations, aiming to classify products accurately to optimise duties and refunds for clients.
• <strong Refunds, appeals and post-clearance services: ITM offers customs refunds applications, appeals and motivations, PCI auditing, and post-clearance checking to support ongoing compliance and financial optimisation.
• <strong Permits and regulatory support: Services extend to applications for LOA, SABS, NRCS, PHO and AGO, reflecting compliance support across multiple regulatory regimes.
• <strong Consulting, auditing and training: The team provides consulting, complete auditing, and training in framing of purpose entries and customs rules to improve client in-house knowledge and performance.
• <strong Free estimates, quotes and transparent pricing: The firm promotes free estimates and quotations, and asserts pricing competitiveness—“Lowest Rates Guaranteed” and “We will Beat any Written Quotation” are highlighted in available materials.

<h2 Typical job types and industries

ITM advertises capabilities applicable to a wide range of import and export activities, including:

• Framing of purpose entries for air and sea movements
• Import and export clearances and permit applications
• Tariff determinations and refunds across ad valorem or VAT contexts
• Post-clearance auditing, PCI checks and rebate processing
• Deferral, 521 and 522 duty drawback applications

While specific industries are not exhaustively itemised, the service suite covers general international trade operations typical to manufacturers, distributors and retailers engaged in cross-border trade, particularly where cost sensitivity is a priority.

<h2 How requests usually work

ITM communicates an integrated workflow designed to streamline client interactions. Prospective clients can obtain free estimates and quotations, with a stated emphasis on responsive support and quick turnaround. The company maintains multiple offices across South Africa—Durban, Johannesburg, Cape Town and Port Elizabeth—facilitating regional access and local expertise for port and border handling. The Pomona Kempton Park office serves as a central point for clients in Gauteng, supported by 24-hour service access and after-hours contacts for urgent matters.

<h2 Customer experience and user feedback

Visitor testimonials portray a mixed but largely positive portrait. Several reviewers commend proactive communication, timely inputs, and a professional, knowledgeable approach that helps streamline imports. One reviewer highlighted staying “on the pulse” of correspondence as a key strength. Others spoke favourably of service levels, pricing and efficiency, noting that the company’s guidance contributed to smoother import processes. However, not all feedback is uniformly positive; at least one reviewer reported dissatisfaction with responsiveness, underscoring the importance of consistent communication and reliable follow-up for ongoing relationships.

<h2 Practical tips for customers

• Seek early tariff classification guidance to optimise duties and refunds; request ITM’s tariff expertise in the initial quoting stage.
• Request a formal, written quotation and compare with competitive offers, leveraging ITM’s “Beat any Written Quotation” claim as a basis for negotiation while confirming service scope.
• Utilise the provided tracking links for sea and air freight to stay informed about consignments in transit.
• Prepare and provide all regulatory documents early, including permits, LOA, and any compliance certificates required by ports or regulators.
• Engage with the regional offices in Durban, Johannesburg, Cape Town or Port Elizabeth to leverage local port knowledge and faster issue resolution.

<h2 Practical details

Location: ITM, 285/3 West Road, Pomona, Kempton Park, Gauteng, 1619. Office hours and after-hours contacts are listed for accessibility, with services positioned as 24 hours a day, reflecting a commitment to around-the-clock support for freight and customs matters.

Overall, ITM presents as a seasoned, price-conscious player in the South African customs clearing and forwarding sector, emphasising comprehensive service coverage, tariff expertise, and a globally informed approach to international trade logistics.